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写差评者被“开盒”？真实消费评价不容打压报复,写差评者被“开盒”？真实消费评价不容打压报复_我的网站

郑板桥

A |

Local militia personnel clear water and drain waterlogged roads in Hefei, East China's Anhui Province, on August 11, 2026. Photo: IC
Typhoon Dolphin stopped being numbered at 5 pm on Tuesday, however its impacts continue as it triggered strong winds and heavy rainfall in inland areas as far north as Beijing. The National Meteorological Center (NMC) issued an orange alert for heavy rain, along with blue alerts for severe convective weather. Some areas are expected to see rainfall of 250 to 300 millimeters, CCTV News reported on Tuesday.
The China Meteorological Administration maintained a Level II emergency response on Tuesday as Typhoon Dolphin, its remnants, and cold air were forecast to bring heavy rain to parts of eastern and northern China including Zhejiang, Jiangsu, Anhui, Hubei, Henan, Shandong, Shanxi, Hebei and Beijing over the next three days, CCTV reported.
From Tuesday morning to Wednesday morning, parts of multiple regions including western Jiangsu, north-central Anhui, Henan, central and western Hubei, western and southern Hebei, Beijing, central and western Inner Mongolia, northwestern Heilongjiang, and southwestern Yunnan are expected to experience heavy to torrential rainfall. Some areas in central Henan could see extreme rainfall, with accumulated precipitation reaching 250 to 300 millimeters, according to CCTV.
Beijing activated a Level II flood-control emergency response at 9 am on Tuesday, with authorities at all levels throughout the city mobilizing flood prevention measures, CCTV reported. Meanwhile, the Ministry of Natural Resources launched a Level IV geological disaster defense response for Beijing at 3 pm on Tuesday.
According to the Beijing Meteorological Service's forecast, from Tuesday evening through Thursday, most parts of Beijing will experience heavy rainfall, with accumulated precipitation expected to exceed 100 millimeters in six hours and 150 millimeters in 24 hours.
In seven areas including Tongzhou, Daxing, Fangshan, Mentougou, the Beijing Economic-Technological Development Area, Huairou, and Fengtai, six-hour rainfall totals could exceed 150 millimeters, while 24-hour accumulations could surpass 200 millimeters, CCTV reported.
Beijing receives an average of 528 millimeters of precipitation annually, with most of it typically concentrated between June and September. Therefore the rainfall in 24 hours since Tuesday evening would likely be equivalent to more than one-third of the city's annual rainfall.
Beijing's flood control authorities ordered personnel responsible for urban waterlogging hotspots to take their posts from noon on Tuesday, with drainage equipment and flood barriers pre-positioned.
The city's flood control authorities also ordered the evacuation of people in flood- and landslide-prone areas before 6 pm on Tuesday and required work at construction sites to be suspended and mountain campsites and related tourist attractions to be closed.
Starting Wednesday, Beijing will encourage flexible work arrangements and staggered commuting, while schools may suspend classes and offline training, as well as outdoor teaching activities. Outdoor sports events will be halted, traffic controls imposed in high-risk areas, and public transport adjusted according to weather conditions and safety needs, CCTV reported.
As significant rainfall is expected to begin affecting western and southern parts of Shandong Province on Tuesday, Jinan city has taken precautionary measures in advance, with multiple large and medium-sized reservoirs carrying out controlled pre-releases to create additional flood-control capacity and prepare for rainfall brought by the typhoon, CCTV reported.
In Henan Province, the provincial department of water resources and provincial meteorological service jointly issued a red alert for flash floods at 8 am. It is forecast that from 8 am Tuesday to 8 am Wednesday, some mountainous areas in multiple cities and counties are at relatively high risk of flash flood.
Typhoon Dolphin's impact is far from over despite the typhoon having made landfall twice in Zhejiang. Zhang Fanghua, chief forecaster at the NMC, said on Monday that Dolphin's extensive cloud system and abundant moisture reserves have prevented its residual circulation from dissipating quickly. Instead, the residual circulation is expected to continue moving northward and westward. Over the next week, it is forecast to bring widespread and prolonged heavy rainfall to East China, North China, the Huanghuai region and even Northeast China, with some areas potentially experiencing extreme rainfall, the Science and Technology Daily reported.
Ma Jun, director of the Institute of Public and Environmental Affairs, told the Global Times that as the typhoon moves northward, it could encounter cold air from the north, potentially bringing not only heavy rainfall but also severe convective weather. Such weather can trigger disasters such as flash floods and mudslides, cause urban flooding, and affect farmlands.
。　　据8月24日封面新闻报道，一位消费者于5月份在某购物平台买了6罐黄油啤酒，喝了之后觉得口味并不如在其他几家店买的那么好，于是留下了一条表明“香精味很浓”的评论，商家却在评论回复里公开了她的个人地址。

B | 这位消费者还发现，除自己之外，还有多个留下中差评的买家被同一商家“开盒”，且夹带污言秽语。目前该店铺已更名且下架全部商品，北京市顺义区市场监管局胜利所已介入调解。　　不同于线下购物，网购消费者无法直观核验商品品质，真实用户评价既是其他消费者的重要决策参考，也是倒逼商家提质增效、诚信经营的关键手段。

C | 好评是认可，差评是警醒，各类客观评价都是消费者合法正当的表达权利，受法律保护。　　此番事件中，买家仅针对黄油啤酒的口感作出客观评价，无恶意抹黑、造谣诋毁之意，是合理行使消费评价权。

D | 而涉事商家非但不反思产品品质问题，反而在评论区曝光买家地址、姓氏，搭配污秽言语进行人身攻击，甚至通过手机号拨打骚扰电话。这种行为已不仅仅是“售后争议”，而构成多重违法。　　消费者的收货地址、联系方式、姓名等信息均属于受法律保护的个人隐私信息，商家未经允许擅自公开、肆意泄露，违反个人信息保护法相关规定，涉嫌侵犯公民个人信息权。而依托隐私信息对消费者进行言语辱骂、电话骚扰、舆论施压，更涉嫌寻衅滋事、人格侵权。

E | 商家试图以隐私曝光来威胁消费者，阻止其进行真实客观的消费评价，本质是用非法手段碾压消费者的合法维权权利。　　此次事件并非个案，而是电商行业隐性乱象的显性爆发。长期以来，部分商家深陷“差评焦虑”，不去精进产品、优化服务，而是想方设法压制负面评价。私下私信骚扰、诱导删评、有偿改评已成常态，而此次商家恶意“开盒”报复，则将行业潜规则升级为明目张胆的恶意侵权，突破了商业经营的底线，也击穿了社会公序良俗。　　乱象的滋生，根源在于部分商家法律意识缺失，也凸显出电商平台监管缺位、惩戒力度不足。平台手握店铺管理、纠纷处置的核心权限，本应筑牢隐私保护防线，严打差评报复行为。但当下平台对此类行为处置滞后、惩戒偏轻，多以整改下架了事，低廉的违规成本，让商家敢于肆意侵权、挑战规则。